Job remote cho Úc :
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We’re Hiring: IT Support Officer
🕒 Employment Type: Full-Time
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Level: Entry / Junior
We are looking for a
proactive and tech-savvy IT Support Officer to join our team. In this role, you will provide technical support to staff, maintain IT systems, and ensure smooth operation of hardware and software across the organization. This position is ideal for someone eager to
develop IT skills, troubleshoot issues, and support digital operations.
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Key Responsibilities
- Provide first-line support for hardware, software, and network issues.
- Install, configure, and maintain computers, printers, and other IT equipment.
- Monitor and maintain IT systems, servers, and networks.
- Assist with software updates, security patches, and backups.
- Respond to IT support requests via helpdesk, email, or in-person.
- Document IT procedures, troubleshooting steps, and technical guides.
- Collaborate with other teams to identify and resolve IT issues promptly.
- Stay updated with technology trends, security best practices, and system updates.
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Requirements
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
- Basic knowledge of Windows and/or Linux systems, networking, and common software applications.
- Familiarity with troubleshooting hardware, software, and connectivity issues.
- Strong problem-solving skills and attention to detail.
- Good communication and interpersonal skills to assist non-technical users.
- Ability to work independently and as part of a team.
- Previous experience or internship in IT support, helpdesk, or technical support is a plus.
Job remote support EU nhưng thực tế philipin trả lương :
About the job
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:
www.spreetail.com .
We are looking for an IT Support Specialist who can work EU hours. Our Software & Technology teams build scalable, reliable, and cutting-edge software to propel Spreetail to being a top ecommerce company. We are seeking motivated individuals who are passionate about learning new technologies and building software to build a monster ecommerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down.
How You Will Achieve Success
- Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution.
- Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust.
- Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem ‑ solving.
- Maintain a positive, solution ‑ focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience.
- Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed.
What Experiences Will Help You In This Role
- 1-3 years of hands-on experience in Help Desk or technical support operations. Able to support EU hours.
- Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)
- Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices. Fundamental awareness of networking and security impact.
- Ability to triage and troubleshoot issues using a structured, methodical approach.
- Demonstrate professional, empathetic communication when supporting employees and team members alike.
This is a remote position and requires candidates to have an available work-from-home setup
Desktop/Laptop System Requirements
- 4th generation or higher, at least Intel i3 or equivalent processor;
- at least 4GB RAM;
- Windows 10 and above or MAC OSX operating system
- You are required to provide your own dual monitors
A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)
PC Headset
A high-definition (HD) external or integrated webcam with at least 720p resolution.
Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns.
Emails from @spreetailjobs.com are fraudulent.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.